Frequently asked questions

Search by city and specialty on our Find a Doctor page, choose video or in-clinic, pick a time and confirm. Most bookings take under 5 minutes. You can also call 0334-0033006 and our team will book for you.

Yes. Many of our patients are children booking for elderly parents — including overseas Pakistanis. Simply enter the patient's name and age when booking; you can manage all family bookings from one account.

Every doctor is checked against PMDC records before being listed, and their registration number is shown on their profile. Hospitals and labs are checked against their healthcare-commission licence.

Online consultations are confirmed as soon as payment succeeds. In-clinic slots are confirmed once the doctor approves them. You'll receive confirmation by SMS, email and WhatsApp.

Yes — up to 6 hours before your appointment, subject to the doctor's availability. See our rescheduling policy.

JazzCash, Easypaisa, debit and credit cards, and bank transfer. For in-clinic appointments you can usually pay at the clinic.

Cancel up to 12 hours before for a full refund or credit; between 12 and 2 hours before for a 50% refund or credit. Cancellations under 2 hours or no-shows are not refunded. If the doctor cancels, you get a 100% refund or free rescheduling.

Refunds are processed within 5–7 business days to the same payment method. Bank or service charges, if any, are non-refundable. Read the full refund policy.

Yes. Payments are processed by licensed payment partners over SSL encryption. We never store your full card details.

No. Video consultations work in your phone's browser — just tap the link we send you by SMS or WhatsApp a few minutes before your appointment.

Our video is designed to work on 3G connections. If the call drops, the doctor can continue by audio call so your consultation is not lost.

Yes. Your doctor's e-prescription and notes are sent to your WhatsApp and saved in your patient dashboard.

Yes — upload ECGs, echo reports, angiography CDs (as images or PDF) and lab results before the call so the doctor can review them in advance.

ECG, echo, lab sample collection and nursing are available in Lahore, Karachi, Islamabad and Rawalpindi, with more cities being added. Enter your area while booking to check availability.

Trained, background-checked technicians, phlebotomists and nurses from our partner labs and care providers. They carry an ID card and you'll receive their name before the visit.

ECG reports are usually ready within a few hours and are reviewed by a cardiologist. Most lab results arrive within 24 hours.

Only you and the doctors or labs involved in your care. We never sell your data. Read our privacy policy.

Never without your written consent. Only basic, non-identifiable data (age, gender, symptoms) may be used for health analytics.

Yes. Email care@dilkadoctor.pk and we'll delete your account, except records we must keep by law.

Send a partnership request. Our team verifies your registration and sends you a private onboarding link within 48 hours.

No. Your profile is free. A small platform fee applies only to paid bookings — see the pricing breakdown.

Weekly, to your bank account, Easypaisa or JazzCash, from your earnings dashboard.